Intuit Field Service Management


With Intuit Field Service Management cloud software, you can connect your back office, QuickBooks, and service techs so you can schedule more jobs, get paid faster, and worry less about productivity.

    Prices shown are monthly. No contract required, cancel anytime. Need more than 40 Users? Call (800) 604-8980 for a quote.

Questions? Call (800) 604-8980 to speak with a team member.
SKU: IFSM Category:

Powerful Field Service Software

Intuit Field Service Management software simplifies your business and gives you more control over your people, customers, cash flow and costs. Best of all, it works seamlessly with QuickBooks.

  • Real-time updates from the field
  • Smart work order management
  • Efficient job scheduling
  • Mobile invoicing, payment & signature capture
  • Inventory integration1
  • Mobile GPS for location tracking and mapping
  • Equipment & customer service history2
  • Time card integration3

Pricing & Options

Intuit Field Service Management is a month to month subscription — no contract is required. The optional Time Card Module helps you streamline payroll processing by populating the QuickBooks weekly timesheet with data from Intuit Field Service Management. The optional Service Agreements Module allows you schedule recurring work orders with technician checklists and automated invoicing that integrates with QuickBooks.

Product Number of Users Price Per User
Intuit Field Service Management 1-10 Users $35 per user per month
Intuit Field Service Management 11-40 Users $31 per user per month
Intuit Field Service Management 41-101 Users $28 per user per month
Time Card Module 1-10 Users $15 per user per month
Time Card Module 11-40 Users $13.33 per user per month
Time Card Module 41-101 Users $12.08 per user per month
Service Agreements Module 1-10 Users $15 per user per month
Service Agreements Module 11-40 Users $13.33 per user per month
Service Agreements Module 41-101 Users $12.08 per user per month

QuickBooks Integration

Track truck and warehouse inventory through QuickBooks Enterprise’s exclusive Advanced Inventory integration. When you set up Advanced Inventory to manage truck inventory, inventory placed on an invoice is reduced in the invoice synchronization process, eliminating the need to reconcile later.

*QuickBooks Enterprise and Advanced Inventory sold separately.

Time Cards

Easy-to-use time cards on each field technician’s mobile phone eliminate time card errors and validate the technician’s location at clock-in and clock-out. Never wait for time cards to come in again, because they’re already in your system.

Intuit Field Service Management creates GPS-stamped “when” and “where” for each time card, so you spend less time reviewing and approving them.

Service Agreements

Create contracts with customers who need periodic service over a length of time. Track contract terms, equipment, schedules and pricing to ensure your contracts are easily fulfilled.

Plus, your preventive maintenance work orders are auto-created and easy to schedule right alongside your reactive work orders.

Efficient Scheduling With GPS

Scheduling is one of the most time consuming, yet important tasks a field service business needs to handle efficiently. Customers want to know when technicians will reach them. Efficient scheduling practices lead to happy customers. Their repeat business and referrals are your most reliable revenue streams. And keeping your team members as productive as possible, both in the field and in the office, is key to your profitability.

Visualize proximity of technicians to worksites using Google Maps and GPS technology on your technician’s Apple or Android phone or tablet. Match the closest technician to each job when reassigning work orders. QuickBooks work order scheduling software minimizes downtime while maximizing customer satisfaction.

Bird’s Eye View

With Intuit Field Service Management, you know what each technician is working on, the work status, job duration, arrival time, travel time and hours clocked. Clicking a work order title opens up all job details. You can even edit them. Integration with Google Maps allows you to track your workers and locate customer sites easily. The ability to easily shuffle work orders allows you to minimize travel time and get more done each day.

Dispatchers have access to instant information concerning each technician’s current job, the status of each job, time on job, and number of hours worked in total. QuickBooks job scheduling software even lets dispatchers open work orders to fully understand each job and update work orders in real time saving technicians from returning to a job because of an incomplete work order.

Equipment Service Data

Improve first-time fix rates by accessing historical data. Store important information about each customer’s equipment and special situations so technicians can arrive with the correct parts and tools to complete their work quickly and accurately.

Reduce time and costs spent interrupting jobs to gather a crucial part. Increase customer satisfaction by completing jobs with the correct parts on hand the first time.

Fast Invoicing & Mobile Payments

Make your parts catalog and price list available to your field technicians with Intuit Field Service Management. Then as they close a work order, they can find and add parts to the invoice. Because your parts list syncs with QuickBooks, your technicians will always have up-to-date pricing.

Using mobile payments, your technicians get “cash on delivery” and you bank your money instantly. There’s no waiting, no double entries and no smudged credit card numbers. Increase your cash flow and reduce the effort it takes to get paid. Cut out invoicing steps in your office, because Intuit Field Service Management, QuickBooks and QuickBooks Merchant Services all talk to one another. Together they record payments as they happen and match work orders with invoices.

Wireless Work Orders

Break through the paper bottleneck. With Intuit Field Service Management, you can trade in your clipboards for cell phones and PDAs — so you control processes and information better. That means immediate information on work orders and technician schedules as well as fast rescheduling. And, your technicians clock more job time and less travel time.

Instant Rescheduling

No more calls from angry customers when a technician runs late. Intuit Field Service Management is a powerful resource allowing dispatchers to monitor not only the location, but also the status of each technician’s work order in the field.

The ability to visualize the physical location of employees and jobs, coupled with work order status, makes rescheduling technicians a breeze. Just drag and drop work orders to available technicians in the area. Meet customer schedules and avoid angry calls.

1. QuickBooks integrated inventory management requires QuickBooks Enterprise with Advanced Inventory add-on.
2. Equipment service history requires Service Agreements module.
3. Time card integration requires Time Card module.



As a SaaS (software as a subscription) solution, Intuit Field Service Management ES can be accessed from your desktop or mobile device (see system requirements below). There is no hardware to buy — you only pay a monthly fee per user. You make no commitments — cancel anytime. Updates and upgrades happen automatically. Just sit back and watch your service team be more productive!

System Requirements

The Service Manager/Dispatcher role requires the following for the desktop/laptop environment:

  • High speed Internet connection
  • Microsoft Internet Explorer 9 or higher
  • Firefox 12 or higher
  • Google Chrome
  • 1024 by 768 Screen Resolution
  • At least 2 GHZ processor
  • 1 GB RAM
  • 1 GB available hard-disk space

The QuickBooks Administrator role requires the following in order to sync between IFSM and QB:

  • High speed Internet connection
  • 1024 by 768 Screen Resolution
  • QuickBooks Desktop Pro/Premier/Enterprise version 13 or newer on Microsoft Windows Vista Business 32 or 64 bit, Vista Ultimate 32 or 64 bit, Windows 7/8 Business 32 or 64 bit, or Windows 7/8 Ultimate 32 or 64 bit. Windows Vista “Home Edition” not supported; Windows 7/8 “Home Edition” not supported.
  • At least 2 GHZ processor
  • 2 GB RAM
  • 2 GB available hard-disk space

The field technician using our Mobile App:

  • Data network connection
  • Apple devices — iOS 5.1.1 or Later
  • Android devices — Android 2.2 or later

Mobile Device Overview

Intuit Field Service Management (“IFSM”) has a browser interface for both service manager/dispatcher roles, and mobile application interface for field technician roles. The software components are designed for the different user roles. The mobile application was built from the ground up to enable service technicians to use the system where they need it – in the field. Mobility options include smart phones, tablets, laptops, and to a lesser extent plain old mobile phones that can receive text messages. As a subscriber to the system, you can standardize on one device across your fleet or mix and match to meet individual needs.

Choosing the right devices

While service technicians can log into IFSM from a laptop and browser, most subscribers prefer to use our mobile app for its increased portability, as well as GPS and signature capture capabilities. The mobile app for IFSM works on all Apple and Android phones and tablets. Each platform offers slightly different features in the software and on the devices themselves. Review the table that follows (Page 2) to decide which platform you will need, and then select a device best suited to your needs. IFSM is carrier-neutral, so if one tech prefers an iPad from AT&T and the other tech prefers a Samsung from Verizon: No problem! Just download and install the appropriate app onto the device, and then log into the app.

Understanding Credit Card Processing

IFSM mobile app and browser interface comes with seamless integration with “QuickBooks Merchant Services with Web Store”. To activate this for your team, call Fourlane @ (800) 931-2120. Seamless integration means your techs can use our mobile app to create an invoice for the work order using items and services, etc. The app calculates the tax and shows the total. You can manually enter the card info and we’ll process the card on all Apple and Android devices, get the payment authorization, and then send the invoice from the field into the QuickBooks marked ‘Paid’.

Feature Support by Platform


Understanding Printing in the Field

IFSM is designed to help your business capture information electronically and go paperless. However, IFSM can print work orders and invoices via the desktop/laptop/netbook browser interface. You can also email work order documents and receipts to your customer (or yourself) from our mobile app – and print from email if desired.